Portal Active · 24/7 Support

Your voice,
officially
heard.

File, track and resolve public grievances through a transparent digital platform. Every concern gets a ticket. Every ticket gets resolved with accountability.

File a New Grievance
Step 1 of 3 — Your Details
12,480
Grievances Filed
94%
Resolution Rate
4.2 Days
Avg Resolution Time
4.8★
Citizen Satisfaction
Categories

Browse by department

🏗️
Infrastructure
142 open grievances
🛡️
Public Safety
89 open grievances
💡
Utilities
203 open grievances
🌿
Environment
67 open grievances
🚌
Transport
115 open grievances
🏛️
Municipal Services
94 open grievances
How It Works

From complaint to resolution

01
File Your Grievance
Submit your complaint with location, category and supporting photos or documents through our secure form.
02
Get a Ticket ID
Receive an instant acknowledgement with a unique tracking ID via SMS and email within 60 seconds.
03
Track in Real-time
Follow your grievance through each department stage on a transparent public dashboard.
04
Get it Resolved
Our dedicated resolution team ensures closure with a written response and satisfaction rating.
Track

Check your grievance status

Enter your ticket ID to see a real-time update on your complaint

Citizen Reviews
Kavitha Rajendran
Kavitha Rajendran
Resident, Chennai
"My waterlogging complaint was resolved in 3 days. The tracking system kept me informed at every step."
Suresh Pillai
Suresh Pillai
Shopkeeper, Kochi
"I filed 4 complaints this year and every single one was addressed. This system actually works."
Ananya Bose
Ananya Bose
Citizen, Pune
"The transparency is refreshing. I could see exactly who was handling my case and when they updated it."